I had a very unsatisfactory experience with my online purchases. Despite making advance payments, I received no adequate response or assistance from customer service. There was a total absence of accountability and follow-up. I placed two prepaid orders that were supposed to include free gifts as part of their promotion, but I did not receive any gifts. After several follow-ups, their team contacted me, claiming a technical issue had occurred, assuring me that the gifts would be sent separately. To this day, I am still waiting—no updates, no tracking information, and no resolution. Moreover, the item I received was damaged, indicating poor quality control. In my opinion, the company misleads customers with exaggerated advertisements and takes advantage of those who may be stressed or vulnerable. Once the payment is made, their responsibility appears to vanish completely. I strongly advise against purchasing any products from this company. Please do not waste your hard-earned money on a business that fails to fulfill its promises.
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