I signed with @athenahealth in July 2024 after months of demos and referrals. We went live November 19th. Since then, my clinic has endured one of the most disruptive, financially damaging, and exhausting experiences of my career.Claim Failures:No claims sent for the first 6+ weeks due to providers not configured to sign notes.Lab billing delayed more than 10 weeks; even now Athena forces a modifier that causes denials.DME billing delayed 16+ weeks; workflow still broken.Prior authorizations not stored — every claim must be corrected manually.Chiropractic Medicare claims require manual entry of initial treatment date on every visit.Even today, 5 payers’ claims still cannot be sent.False Promises:Sales claimed all lab integrations → only LabCorp, and delayed.Claimed chiropractic macros → none exist.Claimed care plan countdowns → don’t exist.Claimed supplement/product sales with tax → only possible by billing fake insurance claims ($6–$7 fee each).Patient Harm:Patients charged random amounts due to faulty care plan setups.Incorrect statements mailed, emailed, and texted.Lost patients due to destroyed trust.Others constantly complain about redundant reminders.Operational & Financial Chaos:Fee schedule uploaded 3 times, leaving erroneous codes.Sales tax calculated by hand.Nearly 100 support cases opened, with hours on calls and little resolution.Timely filing denials piling up because Athena delays triggered deadlines before claims were even sent.$15,000 paid for an AI workaround just to survive.Athena now demands $1,000–$3,000/month for API access to my own data.Recordings: Athena refuses to release sales/onboarding recordings they promised were kept “for quality purposes,” likely to avoid proof of misrepresentation.👉 Bottom line: If you are a small or independent practice, do not sign with @athenahealth. The cost — financial, operational, and emotional — is catastrophic.#Healthcare #MedicalPractice #IndependentPractice #EMR #Athenahealth #HealthIT #PracticeManagement #PatientCare
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