Absolutely shocking horrible place stayed for two nights and had forgotten my make up bag in the room I contacted the hotel straight away and they said they will call us back if they find it it took them about 4-5 hours if not more to call back to say that had it went to pick it up the next morning to find that around £200-£300 worth of make up has been taken from the bag told them about this and they did nothing but say it’s not there fault I cannot accuse staff of stealing and in the laundry room where they keep the lost and found box ironically doesn't have any cameras in that room the manager confirmed this on the phone to me. When I opened the bag I found that the make up had been opened and touched with their fingers leaving marks and dents in the make up and the cheek of them to take a brand new item out the box and leave the empty box in the bag most of the make up was brand new and expensive brands it may sound silly as it’s only make up but for a young girl who works all day everyday and has slowly built up this collection of make up for it to be taken is quite a bad thing to happen really when you pay to stay somewhere and put your trust in the place and the staff it’s appalling to know that you will be robbed at any chance that can. Disgusting and disappointing
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