IHG have a new ploy to get rid of members who do not book as often as THEY want. Unknown to the member, they deliberately set your account to receive NO reminders as your account expiry date approaches. Then overnight your loyally hard-earned balance is unscrupulouly wiped! They tell you YOU set it that way! Then all further attempts to communicate with them, including letters to HQ, are unprofessionally IGNORED. They save a fortune of unused balances, target members who THEY deem no longer worthy. IHG need to be AVOIDED as its disgraceful & deliberate practice/conduct!! BE WARNED.
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