Edit: I've overreacted after about 1 month improvising with older beans that were previously rejected (because of excess roasting, but only this one in particular was like that - PERU - the remainder tasted good.I've contacted them today by phone and they pointed out (correctly) that DHL had messed up my order shipped almost a month ago that never arrived. It looks like DHL lost my package in the last mile hub near my city. Atlas Coffee has the opportunity here to proactively monitor its own shipments to detect if they are late and take action, instead being oblivious to it and not doing anything.The matter worsen because around 5 days ago I get charged again (for the next 2-week cycle), and got an e-mail from Atlas saying my order would be shipped the following day. To date I have not received tracking number, and I confirmed they had not yet shipped, so I was able to cancel and order a refund on this 2nd unsent order. They offered me a $10 refund on my 4-week ago lost order, whereas I paid $15 including shipping. The phone person was cordial and really tried to help and apologize, but he confirmed Atlas has no means to proactively contact DHL to question what happened to their shipment to me, apparently lost 10 miles far from my house in their DHL hub for 2 weeks. Losing $5 for Atlas logistic partner mistake won't kill me, but my coffee-drought came to and end today as I got myself a different supplier. Maybe they will grow and improve their operations and the coffee's were in general good, not outstanding and not screamingly fresh, taking about 10 days, when everything works on time, from roast to your mailbox). Original: Coffee beans is not really great, with some bags coming excessively roasted. The biggest issue though is they’ll charge you bi weekly for a supposedly twice a month delivery but they will entirely skip delivering anything at all while they provide minimum information of why / when / wtf is going on. There’s no tracking number, no customer support, no person answering e-mail. Avoid your headache with these guys, the only real professionals there seem to be the billing and marketing department. You can’t log in to their website to cancel the subscription. Invalid password. Reset password doesn’t work, there is no reset e-mail sent, to this point I think they are behaving as a Scam company.
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