Customer no. 14832970 order no. 33510049 placed on 14th December and paid for. My item was dispatched on the 16th December and was a Christmas Present. It still has not arrived and if you email the Customer Service you just get an automated email. I cannot even track my parcel as according to Hermes they do not have it 9 days after shipping. Customer Service have not even bothered to find out where the parcel is. If the parcel was in the system and at Hermes I would not be so annoyed. I have emailed twice and all they have done is give me a tracking number which is useless as it is telling me Hermes is waiting for my parcel. Well - looks like I will not be using Atlas again - very bad experience. Every other item I have ordered for Christmas via online stores has arrived with no problem. So disappointed.
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