atletica.de

First, the good part: The pre-delivery support was quick and helpful. I had multiple questions regar

First, the good part:
The pre-delivery support was quick and helpful. I had multiple questions regarding the X Five station I ordered, and all of them were answered in a timely manner.

But this is where the good part ends.
The delivery took a little over a month to Denmark. This was over the Christmas holidays, so some delays were to be expected, but more than a month seemed unreasonable.

When I opened the package, there were minor damages to the equipment and even some rust on parts of it. Considering the long wait, I decided to keep it and simply complain about the issues. The assembly was a bit of a challenge; the instructions were not very useful and left far too much unexplained. Luckily, Atletica has posted a YouTube video showing the assembly, which helped (although it is a bit fast and skips some details).

After assembly, I double-checked everything to ensure it was in accordance with the instructions and images I could find. They recommend using silicone lubricant for the machine, so I went out and bought some and applied it to the machinery. It still felt somewhat sluggish on the pullback, and after doing an exercise with substantial weight, I noticed tears in the cables. I checked that everything was in place and running correctly on the wheels, which I confirmed.

Frustrated, I contacted their chat support (there was no phone number I could find), and they informed me that the issue would be forwarded to the responsible team. After a few days, I followed up by email and again received the same response—that it would be forwarded to the responsible team. Five days later, I followed up once more and was told via chat that they would forward the message to the team.

Now it has been more than 10 days since the original complaint, and no response or solution has been received. It is very disappointing that support for equipment this expensive is so slow—if they even intend to get back to me at all.

Date of experience: Jan 26, 2026