Been with them for over two years. Today, the weekly autopay didn’t go through because our business debit card had already reached its $2k daily spending limit. I was surprised that AtoB instantly suspended all of our cards because of this. Went to the online portal to make a payment and manually submitted bank transfer payment. The website said it would take 1-2 minutes for the payment to reflect on the account. After several hours the cards were still suspended. Called support (their number is virtually impossible to find on their website by the way) and was told I’d have to wait 3-5 days for the payment to post before our cards would be reactivated. I’m amazed that after 2+ years of perfect payment history they’re unwilling to credit a payment before it actually clears. Especially since my payment isn’t even late. Unfortunately, my business can’t operate without their fuel cards for any length of time. Will have to find another provider to use.
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