We switched our primary account before the due date. They pulled from an incorrect account, got on the phone told us that they pulled from the wrong account but also told us that there was NOTHING they could do about the extra charges or allow me to speak with anyone. This is not the first issue with them. Their system is FLAWED! Definitely not customer friendly! I have been using them for almost a year now and I have NEVER seen the benefits they say in the beginning.
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