After carefully selecting reliable trader, I've placed my first caviar order with Attilus last week; it was meant to be a birthday present for my daughter. One of the main factors was that caviar comes from their own sustainable farms in Germany.I've placed my order over the phone with Igor, the most considerate and friendly gentleman. Next day guaranteed delivery was organised brilliantly, absolutely fool proof, but Royal Mail messed it up anyway and I was only able to get my hands on it 2 days later. While getting ready to make a complaint to Royal Mail, I've called Igor to obtain postage receipt. He instantly told me that a replacement item would be posted to me immediately for the next day delivery and he would handle complaint himself. To say it was a pleasant surprise would be an understatement.When customers are treated with so much respect and consideration, it's safe to assume that the quality of the product will also exceed any expectations, much like outstanding service I have received.You've definitely got a new regular customer in me!
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