By far the worst experience I’ve ever had purchasing anything ever, period. Customer service seemed fine up until I ordered, that’s where all the problems began. They didn’t respond when I asked for an order comfirmation and weeks went by. Then all of a sudden they sent me pictures and told me the fairings were being quality checked. They looked good in the pictures, but when they arrived, I was really in for an unpleasant surprise. I have NEVER in my long career of looking at motorcycles seen a worse quality product. The plastic was flimsy and felt cheap, tabs broken off, corners missing and several were cracked. They were packed decently during shipping, but these fairings would break by a light breeze. The worst part was the paint job tho. I ordered matte white, which apparently to Auctmarts means “half covered and only primed”. Because the paint had bumps from debris underneath, and the coating was uneven, as in “my 4 year old nephew could do a better job”-uneven. Several of the fairings were what I assume “repurposed” old fairings in grey with a clear coat on top. Which resulted in the paint over it peeling off. Every single fairing piece had major flaws on them. Either cracks, bumps, broken corners, horrendous coverage, uneven coloring, or all of them combined.I contacted customer service and sent pictures asking if they had forgot to paint them or what was going on. They responded back with “fairings aren’t a work of art”. Way to put pride in your work…I asked for a refund and they texted me back that they’d have to see more pictures, and they mistakes my pictures of the outsides of the fairings for the inside. Note: I sent them roughly 20 pictures taken with my iPhone 15 pro. And also their tone is full on rejecting and condescending. Which is a stark contrast to the great service I had before ordering. I am currently awaiting reply by them after asking for a refund.(a week has passed, update will come)Conclusion: I have never ever been treated worse, or seen worse product. I would steer clear from this company at ALL costs, wouldn’t wish this on my worst enemy.
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Auctmarts is the worlds best retailer of high quality Real injection moulded motorcycle fairings. http://www.auctmarts.com
