I had a dispute regarding a DCA rule violation on my $120k account. I want to thank the risk management team for going the extra mile and reviewing my case manually. They acknowledged that my main profit was earned fairly 2 days after the incident and offered a one-time exception. We agreed on a profit adjustment, and my account remains in good standing.
The support is responsive and fair. Currently waiting for the payout to arrive. I will update the review once the funds are received.
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