I had an unpleasant experience with the service at Audi Amager. I took my car to the damage department for an inspection and was promised a callback within 2 hours to schedule an appointment. However, after waiting for 6 hours without receiving a call, I had to contact the standard phone number (as I did not have the department phone number) and waited on hold for over an hour (I reported this to Audi |Denmark as I know it is a call center not Audi Amager ). Despite being promised a callback, I never received one.Then a called the 70 70 10 25 again and I finally got in touch with the representative, I was given an appointment in two months. The story did not end here, I waited 2 month for my appointment and the day before, at 15:00 I received a SMS from the representative saying that they try to call me (no one did) to tell me that they are sorry that they have to postpone my appointment, I called our famous guy again and he promised he will call me next day for a new appointment.Of course he did not call, so I called him and explain that I have some plans in a week so they have to help me find a solution as it is not my fault and his answer was "there is nothing we can do to you, you need to book a new appointment ", after a long discussion he gave me an appointment in 5 days, but in the first appointment the car was supposed to stay in their shop for only 4 days but with the new appointment it will stay for 10 days. So technically I did not get a better time, I got an early appointment but I am going to receive my car in 10 days instead of 4 days.Until the time I am writing this, the story with Audi Amager still did not end.
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Audi Danmark er del af Semler Gruppen. Semler Gruppen er Danmarks største koncern i bilbranchen med mere end 100 års erfaring inden for import og salg af biler. Vores specialiserede medarbejdere og mangeårige erfaring giver os en stærk placering på markedet.
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