After a month or so trying to get hold on the hotline in Denmark, I got through and my problem is solved. Spite the wide opening hours time slot, it was difficult to get through. ONE has to learn how to use the hotline. once you go through all the yagi-yagi of data privacy and question if you want to give your opinion (not the right when you are already p-off)- You get to choose between the next available assistant or the engaged assistant. if you choose the fist and lucky enough you get auto-played music, if you choose the second option, you miss the line and asked to call later. There is also a call option, you need to give your name, tel. number and the object of the inquiry, they never call. You got to insist if you want you case solved. Once you get someone on the line, the good dialogue starts, which helps forget the hustle you've been through. Now my problem is solved, and I am happy. My issue regards the assistance to My-audi connect. I am in Denmark, but have contacted just by chance Audi USA, asking to send screen shots, an an explanation of the issue, I did, the response came right away, asking my to contact digitalsupport.dk-at-audi.de. I I did now it has been 2 week since I received the autoreply... I sent a reminder still ´waiting. How people are paid to a job, got paid but the job is not done, this is prejudicial to the Audi brand. A brand avert Audi employee must care off, sad really....
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