In July 2024, I sold my Audi Q5 bought in 2015 in Abu Dhabi. I had numerous technhical breakdowns during these years but worst of all, it was the customer experience at Nabooda Auto in Dubai. Unwilling to accept repairs under warranty (altho promised for 5 years) for static parts e.g. coolant water tank, stench in the cabin emanating from the engine space, etc. Altho I wrote to Audi HQ in Germany, they nonchalantly referred me to their equally lacklustre authorized agent in Dubai - Nabooda Auto. My complaint was escalated to the CEO of Nabooda who demanded I meet him in person & when I did, he insulted me. When looking for a new car, I did not even bother exploring an AUDI as once bitten, twice shy.
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