Over the past four months, my car has been with you for almost two months in total, yet it remains unfixed. This level of incompetence has caused me extreme stress, wasted countless hours, and created unnecessary inconvenience. Frankly, the handling of my vehicle and my concerns has been unacceptable.Key Issues: 1. Incomplete Repairs & Miscommunication * I was explicitly assured by Aziz that all outstanding work had been completed. Upon collection, this was clearly false. * Aziz’s communication has been unprofessional, misleading, and completely unacceptable. I refuse to deal with him further, and I strongly urge that he undergo proper retraining. 2. 3. Lack of Response & Broken Promises * My email to Malik dated 15/05/25, along with multiple follow-up calls, was ignored. No booking was ever made for the scratches and chips as promised. * This blatant disregard for customer communication is entirely unacceptable. 4. 5. Courtesy Car Failures * When my car broke down, I was left without a vehicle for two days due to Enterprise delays. This is appalling, particularly considering I purchased a new vehicle just months ago. 6. 7. Damage to Personal Property * While in your care, my Minichamps 1:87 2020 Audi E-Tron model, imported from Germany, was broken. This was left on my dashboard in a damaged state without explanation or apology. I have attached receipt for reimbursemen £30.22, please let me know when this is complete. 8. 9. Unacceptable Handover Experience * After nearly two months in your care, my car was returned without an explanation or detailed invoice of the work carried out & uncharged. This is the very least that could have been done as a goodwill gesture.
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Audi Danmark er del af Semler Gruppen. Semler Gruppen er Danmarks største koncern i bilbranchen med mere end 100 års erfaring inden for import og salg af biler. Vores specialiserede medarbejdere og mangeårige erfaring giver os en stærk placering på markedet.
I Audi organisationen er vores vigtigste opgave at begejstre kunder i Danmark.”Vorsprung durch Technik” er vores DNA og dermed den røde tråd i alle vores aktiviteter.
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