I part exchanged my 17 plate A5 conv for a 20 plate A5 conv just over 12 months ago. A few days before I was to pick up my new car I was told the MMI system was faulty and needed a new one. It took over a week to have a new one fitted, I had to do all the ringing to see how it was coming on. Forward 12 months the MMI system is faulty again! over a week of ringing Audi Erdington passed from person to person no call back at all about trying to have an apparent new 12 month old MMI system look at/diagnosed I’ve had no response! I’ve even sent a complaint email to their complaints service I’ve still had no reply from them either. I was told to ring Audi stoke, Audi Stafford who could help me both wanted to charge me over £140 just to diagnose it. I can’t get to Erdington with out use of a curtisey car and they’ve no cars till September!!I’ve still a useless faulty MMI system, absolutely poor customer service I bet if I was buying a car from them again they’d be all over it. I was told the system cost £4000 as if I’ve that kind of money to pay for it, something like that should have at least 2/3 year warranty on it. Will never use them again! Thanks a lot Audi Erdington NOT!!
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