A 93K driven Audi A3 e-tron 7 years old car suddenly stopped in the middle of highway due to gearbox failed. After inspected by service center, they said the gearbox including metratonic needs to replace. From the day it was confirmed to service, it took 3 weeks to get back my car. I asked for replacement and for 15 days no replacement car given. Of course, they offered with cost on it but my repair cost was 41K and I have always got a replacement car even when I give to local workshop to fix something without any cost. So last week of the maintenance they gave me a replacement car for free which helped a lot. In my mind when such a mechanical problem arise with big issues, Audi factory should support customer as car was even not 8 years old and not even driven 100K. Another thing, replacement car should be given without even asking. On a positive note, service manager Niels was polite person and professional. I assume his superior has not given him proper authority to decide about the basic service. All in all, I have been always a Audi fan but suddenly this incidence alone concluded me why should a customer to be loyal with Audi! For me this is incidence is enough to decide that, Audi is not for me. Don't buy Audi.
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Audi Danmark er del af Semler Gruppen. Semler Gruppen er Danmarks største koncern i bilbranchen med mere end 100 års erfaring inden for import og salg af biler. Vores specialiserede medarbejdere og mangeårige erfaring giver os en stærk placering på markedet.
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