Purchased a set of speakers on affirm from audio advice. After waiting two weeks, it still wasn’t shipped so I called the company. They have an answering service and all they do is take messages. They don’t handle any issues or anything and then they’ll have an agent call you at a later date. When I finally got a call from the agent, he told me it was basically my fault because their website shows that they’re sold out even though when I purchased it at shop.com It didn’t say sold out. And he told me it was because it wasn’t their website. All he did was offer me a refund or waiting longer. I told him I’d wait a little longer if he thinks they would get it in within a week or two and he said that they would. After waiting an additional 2 to 3 weeks I still didn’t see it shipped, I then checked their website and it did not say sold out. I called the company who just took a voicemail and never called me back after five days. I called again and told them I want this expedited or refunded ASAP and they finally refunded it. After I’ve already started to pay interest on my purchase. This company did not call me when they did do the refund or tell me which they were gonna go with zero communication skills zero customer service skills. I will never purchase from this company ever again.
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