I purchased a CD player and AMP directly from Marantz and JBL speakers from Audio Advice. After installation one of the speakers was not delivering full sound. I called customer support and initially spoke with Jeff who was beyond helpful and after answering some questions it was suggested that it could be the AMP. Called Marantz who does not have an exchange policy therefore I had to return the AMP and purchase the replacement. Received the replacement and had the same issue. Called back Audio Advice and spoke with Mike who like Jeff was more than helpful. Both Jeff and Mike did not think it was the speaker however was willing to do whatever to make the situation right. After another call from Mike he suggested that as a last effort change out the RCA plug which I did and problem solved. These guys were amazing to work with followed up with return calls and I even felt their frustration for me. I would highly recommend doing business with Audio Advice they are a class act and stand behind their commitment..Janet C.
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