What an utterly abysmal company. Their customer service is for all intents and purposes non-existent. I ordered a $2000 AVR from them... it shows in my account as ordered and charged to my account, but they use a comically siilly tracking service with SHOP as opposed to FedEx or UPS. Well SHOP tracking doesn't show any real tracking info at all, it only shows when something has been delivered. So my order is basically drifting in the wind somewhere. Now here's THE WORST PART: You can't actually call a human being at Audio Advice. Calling their customer service number lands you in an "answering service" who doesn't know the first thing about your order, but they assure that someone from Audio Advice will call you back...... I have now gone that route three times for this order and NOT A SOUL HAS CALLED BACK. Nowwwwwwwww, I find out that the receiver I ordered and was charged for WAS NEVER ACTUALLY IN STOCK. Like, are you kidding me??! New Edit from about 10 minutes ago: A gentleman called me, FINALLY. Apologized very genuinely. So one positive element amongst a dozen negatives.
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