I ordered, on a whim, an open box vinyl stylus because Audio Advice had it in stock and for the lowest price around the net. I had never ordered anything from them before, so I was extremely wary about the experience (and the item wasn’t cheap!). The stylus came in pretty quick, I open it and see that there is no needle on the cartridge! My heart started beating fast, thinking I was going to lose out on this deal, since I wasn’t too sure of how good their service is. I started the return process on their website and submitted photos. I decided to also call their 1800 number and had to leave a message. I was starting to sweat profusely over this transaction but the next day I get a call from Audio Advice and the person helping me (Darren? I forgot his name, sorry) was super helpful and understanding, he reviewed my case and decided to make it right by sending me a new replacement stylus at no extra cost. A few days later, the needle came in, new and working flawlessly. He completely turned around my experience and my future with audio advice is bright, and will happily order again from them. Awesome job, thank you!
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