was very disappointed in online Customer Service after purchasing my receiver on line about one week ago.I called with a question and left my number with a receptionist but later found out every call goes through an answering service.After waiting for over two hours I called the Factory in Canada. Thank God for the tech’s Jamie and John! They really spent time explain and walking me through things.After a total of three hours I finally received a call from Audio Advice. I told him how disappointed I was with their customer service. He said I should call an 800 number next time I needed help. The next day I had questions about the Arc Genesis.I called both stores and the 800 number I was given and went through an answering service all 3 times and left my info all three times.Never received a call from anyone from Audio Advice, ever!Again I called the factory and again I was walked through the process of setting up Arc Genesis.My Advice?Call Crutchfield!!
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