This does not seem to be the same company with the passion for selling good audio products that they were in the nineties. It appears that they have a change in management that has decided to also pursue an online business that sells the products that the 'rest of us' wants to buy but they do that poorly when compared to the big guys like Crutchfield. They are not ethical in that they will bill your card the very day you order when they have no clue as to when it will ship. None of the other big electronics retailer does that. In the current chip shortage situation, Yamaha AVR's as an example, have not had 2021 models available since August and no one knows then they will be. Not AA, they've been saying "available in September/October/November/December" - they just change the month on their online ad at month end. Compare with the others who tell you that they don't know and if they allow you to pre-order (Crutchfield does not) they will bill only when they ship.Also, someone needs to remind the store managers that the online is also part of AA (or so I assume). They seem to downplay products sold only online. One told me that "we don't sell that here" shaking his head in a manner that suggested they did not get the store's stamp of approval. In that case give the online another name.If you want a lavish home theater this would be the place to go. For the rest of us, DIY guys there are better, more ethical, more efficient online companies who understand the customer experience well.
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