Purchased a $4000 Technics SL-1200-G. Instead received a $1600 Technics SL-1200GR. Did a chat and was told they would overnight the correct turntable and I would be contacted by a sales manager to speak about compensation for the inconvenience and me having to take the incorrect item to be shipped back.Instead received a call back from just another associate who then told me they would not overnight the correct item till I shipped the turntable I had received by mistake and they would offer no promo or discount. The only thing I was offered was “expedited shipping”. The regular shipping is two day. One day shipping is nice, but for what had occurred I didn’t feel it was sufficient.I told the associate this. He then said he’d get back to me once he spoke with someone “above his pay grade” who would have to approve any discount. There argument was that discounting the item is not approved by the vendor and they would lose the account if they violated the policy. I can understand that, but offering me a gift card for my inconvenience would address my concerns and retain me as a repeat customer.It’s been several days. I have received no follow up. They did actually ship the correct item the same night after telling me they wouldn’t and I received it promptly. I also returned the incorrect turntable. I give them 2 stars because I did receive my item and they did expedite the shipping. Otherwise not a good experience. I would not buy from them again at this point.
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