My August connect bridge died in 18 months.The August customer care first blamed the wifi and then suggested steps to ignore their own troubleshooting steps on the website. I sent them 3 videos painstakingly documenting each step to show that the bridge is malfunctioning; when they finally accepted that it was malfunctioning, they informed me that it is not covered under warranty and instead offered a 20% discount to buy from their website. if you do a google search it will bring up innumerable customer complaints, where the connect bridge is dying within 15-18 months, and August support then offers a 20% discount so that customers keep buying their substandard connect bridge. August knows that this is a sub-standard product and it is shame that they have no qualms about ripping off customers. I will not wish this product on anyone. A door lock needs to be reliable and something you can depend on for a long time. August has proven with connect bridge that it is only here to take your money, and make a run for it.
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