If I could leave no stars I would. DO NOT USE THIS COMPANY! If you have any issues with their au pairs and need to request a refund be ready for them to quote you a low amount. They calculate the time you had child care as longer than you actually had child care and try to short you on your refund. When you press on it they just keep giving the same answer. No explanation as to why- just this is the amount of refund. We had child care for 3 months. they are calculating it as 4months. They are refusing to consider the additional $1560.42 extension fee we were charged in the refund calculation and are only using the initial amount of $10,700. They are quoting $5777 refund out of $12260.42 paid to them for 3 mo of care. They are using a table that assumes we had care for 4 months and had only paid $10,700. Pointing out the issues with this calculation has fell on deaf ears so far. PLEASE I DON'T WANT ANYONE ELSE TO HAVE TO SUFFER AS I HAVE. AVOID THIS COMPANY!
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Au Pair in America is the nation’s first federally approved program for both U.S. families seeking au pairs to provide live-in child care, and international young people wanting to take part in a year long cultural exchange.
