Scam-Scam-Scam Young and attractive girl outside talked about this line of products belonging to Mariah Carey. Coaxed into the store with promises of being amazed by Mariah’s fabulous facial creams. A man then took over and talked and talked and talked, used some of the “gold skin care - platinum gravity defiant express V lifting” under eye cream and used a fan to activate the product. I thought I saw a huge difference and got very excited as I have quite a bit of wrinkles on my face. Using my excitement he promised me a state of the art facial with purchase of the eye cream. Showed me this tool that was created at NASA that he will be using for the top of the line facial that will reduce the look of lines and wrinkles for the next few weeks. This sold me! $199 American which came to just under $270 Canadian. I paid for the product and facial. He moved me over to another chair for the facial. He sat there and kept turning the tool on and talking and talking, then he was texting and texting. After about 5-10 minutes passed I asked what we were waiting for and why we haven’t started the facial yet. He said he was waiting for the specialist that he himself does not perform the facial. After 15-20 minutes passed another man came over. Apologizes for the wait then he starts talking, talking and puts a cream on my right laugh line and proceeds to try to sell me a line of the facial creams for $3500! I knew right there and the. That I had been duped and got up and walked out as I was ashamed and angry. My friends were waiting outside and I explained my feeling of being scammed and noticed the cream under their eyes was flaking and discoloured. We all washed it off walked around a bit then went back to ask for a refund. We did not cause a scene, we were pleasant and asked for a refund, they refused and said to contact their customer service (gave us a copy of email address on a small receipt) and there they would give me the information I needed in order to return the product for a refund. When trying to send that address an email it comes back as undeliverable. Tried multiple times! I then contacted an online customer support email through Aurarius.com they did respond but told me I had to contact the one in the Bahamas I responded explaining that it is undeliverable and they have not responded. I have put in a dispute with my credit card company and hopefully they can help. I wish there was another way to pre warn others!
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