Dear Sir,We collected our order today and would first like to thank you for meeting the agreed delivery timeline.However, we were very surprised to be informed during our visit that appointments were intended solely for order collection and not for trying on the jewelry. After insisting, we were eventually allowed to try the rings.At that point, it appeared that the women’s ring in size 51 feels slightly smaller than we had anticipated, especially with the summer period in mind, when fingers tend to swell. For now, the size is acceptable, but we do have concerns that it may become too tight during the summer.We were also surprised to learn that any change in ring size would automatically be subject to a fee. The explanations provided by the person who assisted us seemed contradictory, and considering the price we paid, we had expected a different level of service and reception.We would therefore kindly ask you to clarify the following points:Under what conditions is a ring size adjustment possible?At what point may we return if resizing becomes necessary?What are the applicable timeframes and potential costs for such an adjustment?Thank you in advance for your response. We look forward to your clarification.
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At AURONIA, we specialize in creating high-quality Engagement Rings, Wedding Rings, and Wedding Bands that are fully customizable to suit your unique style.
Our focus on craftsmanship and attention to detail ensures that each piece reflects your love story. With the ability to design your own rings, AURONIA provides a personalized experience that makes finding the perfect ring effortless. Explore our stunning collection and discover the AURONIA Difference today!See more
