AVOID THIS SERVICE! They utilize third-party access to major rental companies and do not work directly with them. I booked a vehicle for collection at £101.56, but when I arrived, they told me my recent address change wasn’t reflected, despite being on the electoral roll and having all my billing registered. Consequently, they refused to rent me a car (I walked to a nearby rental service and secured a vehicle in just 19 minutes). After two weeks of follow-ups, they offered me a mere £18.56 as compensation. I contacted my bank for assistance, and they were stunned that I was being charged £80 after my booking was canceled. I also reached out to the rental service, and they claimed they were still waiting for a response from their partner, even though I was at the partner's location. They ultimately managed to provide a refund of just £18 after two weeks. AVOID THIS SERVICE! They also conceal their terms and conditions, so consider yourself warned.
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AurumCars
