Went into Dandenong Plaza with 5 parcels to post. Four were under $100 no need for extra insurance. One was valued at $200. Get home and notice $200 parcel NOT insured. Went back in with tax invoice and our invoice valued at $200, sorry we can't fix this. However, you can. My usual post office has done this before. Stupid service officer was more concerned about me pressing, the red button (if under $100) than listening to what I said. Manager said customers are in charge and I must have pressed red button. Actually, I have pressed the green button by mistake makes no difference. Initially I was dealing with incompetence and then a lying/incompetent manager.
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