Sometime in December 2024, I purchased four sweaters from Aussie Vogue. The items didn’t fit, so I followed the company’s return/refund instructions, and paid A$38 to ship the clothes back from Australia. I requested a refund of A$212. After many weeks of silence, I contacted Aussie Vogue’s customer service to find out the status of my refund. They told me my package was stuck in Ningbo City, China, and that I had to pay customs fees before they would process my refund. At no point was I informed that merchandise returns would be sent to China, and that I would be liable for international customs fees. Their return policy does not mention any extra costs beyond shipping to obtain a refund. Under Australian Consumer Law (ACL), this is misleading and deceptive conduct. Reading other reviews of this online business, I can see I’m not the only victim of their unconscionable practices. My advice: stay away from Aussie Vogue – which despite its name -- is NOT an Australian company.
Claim your business profile now and gain access to all features and respond to customer reviews.
