First of all, this is not an Australian company. If you buy a product such as a shoe and it’s too small you have to return it to China at your own cost. The company makes this sound an extremely difficult and expensive process and suggests extra custom fees may apply using quite intimidating language. They will send another size shoe without asking for a return (with no guarantee it will fit either) but although they say there is a 30 day money back guarantee, there isn’t. Secondly, their sizing is rubbish. My size 41 shoe is at least 3 sizes bigger than their size 41. I made a real effort to get the ‘promised’ refund and received different messages -‘we don’t give refunds’, ‘you must return to China ‘ in spite of the packaging on my shoe saying it was from Chullora in Sydney! and a refusal to understand to shoe size discrepancies in spite of me sending a comparative photo of their size 41 and my size. My recommendation is not to buy from them and to complain to Fair Trading or ACCC.
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