I ordered online, paid online, and collected in Southampton with no issues. The jewellery is great, I got it on a discount, and Karina in store was helpful.
After purchase I received an offer for a “FREE jewellery clean worth £69.” I contacted the online team several times with no reply until posting this review. They eventually replied, but claiming it requires sending the item insured with tracking and waiting up to 21 working days — more hassle than it’s worth. Honestly, it would have been easier not to advertise it.
4 stars — happy with the jewellery, but the marketing and delayed response were frustrating.
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