After signing up for a trip with Austin Adventures, 9 months in advance, I was told 3 months before the trip, that the trip was cancelled.They refunded my payment. But, they also advised me to get travel insurance, which I did. When the trip was cancelled, I lost the $700 I paid for travel insurance. When I requested a refund for the travel insurance, they declined and said we don’t require travel insurance.I also lost money on the cancelled airfares. I told Austin Adventures that I lost over $1000 trying to do business with them and by following their recommendations. I asked if they were OK with that. They told me that they have been in business for over 40 years and they were highly rated.Be very careful dealing with this company. Seems suspicious to me that they recommend travel insurance, provide a link to the provider, then cancel your trip and their provider pockets the non-refundable travel insurance.I noticed at least one other review where a potential Austin Adventures customer had a similar experience and lost money. So, this is a systemic flaw in Austin Adventures business practices. I am sure many of their trips are wonderful. But be very careful about investing money in the trip until you are sure it will happen. They may pull the rug out from under you.
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Adventuring into the great outdoors on a vacation with Austin Adventures is an unforgettable experience. Nobody knows North America’s national parks better than our experienced guides who will take care of your every step of the way. Our local knowledge gets you away from any crowds and deepen your experience as you explore the parks through exciting activities like rafting, horse-riding, hiking and canyoneering. Founded on strong family values 40 years ago, we've created itineraries specifically for families to have fun adventures together that encourage curiosity and discovery. Discover a whole new world that’s just on your doorstep, where you’ll create amazing memories for life and the toughest part is going home. See more
