After years of contributing a significant amount to my account, I was shocked by the customer service when I tried to withdraw my funds and close my account. Initially, the website states that the withdrawal process takes 3 to 5 business days, but this only means they will review the request. Then, I had to wait for their decision without any updates. After long phone wait times, I was told my request was processed and the funds would arrive on a specific day. When that day came and went without any funds, I emailed to ask about the delay, receiving an auto-response that my email would be reviewed in 5 working days. Another call assured me that payment was approved and would be in my account the next day. However, I received a call from another department saying they stopped the payment due to verification issues, which I thought should have been checked earlier. After sending a photo of my ID and a bank statement, I was met with silence again. A follow-up call indicated it would take another 5 days for review. The next day, I got a letter saying the funds had been deposited and my account was closed, yet there were no funds, and I still received no response to my inquiry. I remain uncertain about when I will receive my money.
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