As of November 2025, the customer service remains consistently unhelpful and aggressive, with call center wait times exceeding an hour, often leading to unresolved issues. They cannot transfer calls to their resolution center. The fees are excessively high for those with significant balances, paired with frustrating and unhelpful customer service. I have been with this service for many years, and my fees increased by 22% in a single financial year. I sought justification and received a dismissive and vague response after six weeks. Consequently, I filed a formal complaint, yet customer service showed no concern for losing long-term members.
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