I regrettably had to submit a formal complaint about the service's complete breakdown in providing accessible customer support, which has left me unable to manage my superannuation and exposed to significant financial risk. The call center frequently has wait times over 90 minutes and often refuses to take calls. As a result, I have been unable to resolve an urgent issue with my account access. I lodged my complaint two weeks ago and still have no resolution. I cannot recommend this super fund.
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