After years of significant contributions to my account, I was disappointed by the customer service when I attempted to withdraw my funds and close my account. The website claims that the withdrawal process takes 3 to 5 business days, but this only refers to their review of the request. I was left waiting for their decision without any updates. After long phone wait times, I was told it had been processed and the funds would arrive on a specified day. When that day passed without any funds, I reached out via email, only to receive an auto-response stating my email would be reviewed in 5 days. Another call assured me that payment was approved and would be in my account the next day. However, I later received a call stating the payment was halted due to verification issues, which I assumed would have been checked earlier. After providing a photo of my ID and a bank statement, I was met with silence again. A follow-up call revealed it would take another 5 days for review. The next day, I received a letter saying the funds had been deposited and my account was closed, yet there were no funds, and I still received no response to my inquiry. I'm left confused about when I will receive my money.
Claim your business profile now and gain access to all features and respond to customer reviews.
AustralianSuper is run only to benefit members, offering low fees and strong long-term investment returns. Join online today.