After years of significant contributions to my account, I was disappointed by the customer service when I attempted to withdraw my funds and close my account. The website claims that the withdrawal process takes 3 to 5 business days, but this only refers to their review of the request. I was left waiting for their decision without any updates. After long phone wait times, I was told it had been processed and the funds would arrive on a specified day. When that day passed without any funds, I reached out via email, only to receive an auto-response stating my email would be reviewed in 5 days. Another call assured me that payment was approved and would be in my account the next day. However, I later received a call stating the payment was halted due to verification issues, which I assumed would have been checked earlier. After providing a photo of my ID and a bank statement, I was met with silence again. A follow-up call revealed it would take another 5 days for review. The next day, I received a letter saying the funds had been deposited and my account was closed, yet there were no funds, and I still received no response to my inquiry. I'm left confused about when I will receive my money.
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