I’ve had two frustrating experiences with this airline, both due to their system issues compounded by unhelpful support.1. Family vacation almost ruined. We booked an expensive long-haul trip. Due to a name similarity, their system flagged it as a duplicate and blocked our check-in. The airport staff offered no assistance, forcing us to rush and get e-tickets ourselves, nearly missing our flight. This is something other airlines handle smoothly—this one clearly does not. 2. They canceled my paid ticket, compelling me to buy another. I booked a round trip but didn’t notice my outbound flight was on the wrong date. My fare class didn’t allow changes, so I purchased a new ticket. Then, they canceled it, blocking check-in and chat support told me I had to buy a third ticket. No willingness to assist—just scripted, unhelpful replies. Overall, this airline has unreliable systems, hidden rules that trap customers, and inflexible staff.
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