austrian.com

1.3
1.3 Based on 481 reviews

...

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GT63
Extremely disappointing experience

My experience was extremely disappointing. My first flight was heavily delayed, causing me to miss my connecting flight, leaving me to wait almost 24 hours for the next available option. Delays can occur, which I understand, but the way the ground staff treated me was unacceptable. The employee was condescending, lacking empathy or professionalism. The overall disrespect, poor communication, and significant delays made this one of my worst travel experiences. I will definitely not choose this airline again.

1
Date of experience: Dec 05, 2025

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