I’ve had two frustrating encounters with the airline, both stemming from their own systems and exacerbated by their unhelpful support. 1. Family vacation almost ruined We planned an expensive long-haul trip from a major city to the Caribbean. Due to my son sharing my first and last name, the airline's system flagged it as a 'duplicate passenger' and blocked check-in for the whole family. Airport staff provided no assistance We had to rush through the airport, retrieve e-tickets ourselves, and nearly missed our flight. This is something that most airlines manage effectively — clearly, this one does not. 2. Canceled my paid ticket and forced me to purchase another I booked a trip from one city to another for Friday and planned to return on Sunday. I logged in but overlooked that the outbound flight was on the incorrect Friday.
My fare class didn’t permit changes, so I ended up buying a second one-way ticket for the right date. Then the airline did the unthinkable:
They canceled the new ticket I had paid for on my return, blocked check-in, and chat support informed me that I 'must buy a third ticket.' There was absolutely no willingness to assist. Just scripted, unhelpful responses. Conclusion
The airline has: Unreliable and outdated systems
Hidden rules that trap customers
Staff that provides no genuine support No flexibility, even when the issue is their fault. After these two significant failures, I will avoid this airline whenever I can.
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