Our flight was cancelled, and we received no assistance from the airline. The only way to reach them was through their AI Chat Assistant, which suggested an alternative flight four days later. There was no mention of passenger rights, and we were not provided with any hotel, meals, or transportation—none of the care we were entitled to. When we expressed our dissatisfaction, the assistant advised us to purchase new tickets with another airline, costing us €1,800. To make matters worse, they rebooked us without our consent. I requested reimbursement for food at the airport, but it was denied. This experience was extremely disappointing. The airline is no longer a premium service but rather an expensive budget option. I am escalating this matter with the relevant passenger rights agency.
Claim your business profile now and gain access to all features and respond to customer reviews.
