Used to had very good opinion about Austrian but it all changed yesterday.
After the delay, missed conection due to delay which was kind of understandable due to bad weather not anyones fault still we got bad treatment at the Vienna airport, 7 hours waiting for the next one, then when we finally boarded the plane sat there for one hour and they realised something is wrong with the engine???
After we couldn't fly they left us at 00:30 on the airport rebooking us 24hours later, stranded with zero help, none of the Austrian help desks open, just one lady and I think the stewardess, telling us to book hotel by ourselves.
No hotels available at that time, no transport, none..nightmare, couldn't get the luggage, saw 2 ladies with small babies, young kid who had no money was just visiting family by himself, horrible treatment ,could go on and on, felt miserable, tired...
I found my way but some of the people probably didn't..
I do expect compensation ofcourse we all know how this goes, there is no money in this world to explain themselves why they didn't left ONE PERSON on the desk to help those 30 people maximum to help them out cause at the end of the day it wasnt the weather, IT WAS YOUR PLANE WHO HAD THE ISSUE..
Never again, its not anymore about the company, money, compensation, dont know what..you failed the biggest test you could, a little bit of empathy for the guests left out there that night, it's the least you could do and you didn't.
Saying this from the perspective working in the similar kind of business, same kind of problems dealing with, I know how much you can and you cannot do in this situations, you did below bare minimum.
Peace.
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