authorize.net

Beware of Inflexible Partner Cancellation Policy – Even If You're Earning Them Money

I was a longtime partner (over 25 years) with Authorize.net and had an account that was generating approximately $600/month in residuals. Unfortunately, I missed a single email sent in December stating that my partner account would be closed due to inactivity in boarding new merchants—even though the account was still active in generating revenue for them.By the time I noticed the issue in March (when a residual payment didn’t show up), I contacted Partner Support. They were polite but completely inflexible. I was told, point-blank, that the account could not be reopened under any circumstance, regardless of the residuals being paid or the overall relationship history.There was no phone call, no follow-up email, no real attempt at human engagement before the termination. It felt more like a tactic to eliminate residual payments than a genuine enforcement of a partner agreement.This experience highlights a rigid and, frankly, unsympathetic policy approach. For those considering a long-term partner relationship with Authorize.net, I would strongly caution you to be vigilant—even a missed email can cost you an entire partnership with no option for remediation.I share this not out of bitterness, but to warn others to read the fine print, monitor communications closely, and not assume that a productive financial relationship will offer any flexibility or goodwill.

Date of experience: Apr 14, 2025