authorize.net

If I could give this company zero…. I would

If I could give this company zero stars, I absolutely would. We have been in business for over 15 years, successfully processing high-value transactions, including many around the same amount as this one — approximately $46,000. We provided everything required: a fully executed contract agreement with clear descriptions of the services, all signatures, and thorough documentation.Despite doing everything by the book, this company chose to hold the funds and terminate our account with no valid explanation. Even more outrageous, they made this decision without even attempting to contact our client to verify the transaction.Their “risk team” is completely unreachable by phone, hiding behind generic, dismissive emails with no clarity or accountability. But here’s the worst part: The funds have already been withdrawn from our client’s account, yet this company refuses to refund the money back to the client. Somehow, it was perfectly fine for them to authorize the withdrawal and pull the funds, but suddenly, there’s supposedly not enough authorization for the money to go where it was intended.Their actions are borderline fraudulent and absolutely unprofessional. They are damaging business relationships and withholding massive sums of money with no justification.Save yourself the stress, financial loss, and frustration — DO NOT trust this company with your transactions or your reputation

Date of experience: Mar 19, 2025