The one time I genuinely needed auto aids' help, these guys totally and monumentally let me down. I'm a pensioner and got stuck in snow on a fairly steep hill. After all the usual tricks my tyres just wouldn't get a grip on the road so I rang for help as the temperature plummeted below zero and it became pitch dark on the isolated country lane. After a long phone call giving all my detailed information the operator said I wasn't covered, despite being covered for " Home start, roadside assistance, nationwide recovery to any UK destination, unlimited call outs." They said they could rescue me but they'd have to charge me. Really? Shortly after the call, three guys in a 4x4 stopped and pushed me up the hill. It took all of 30 seconds. Thanks for nothing Auto breakdown. I shan't be renewing with you again.
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