Today I had a puncture and called Autoaid after not being able to contact Volvo Assist (at least 1hr wait time to answer the phone!). I got through to Autoaid without pressing too many options and spoke to Rebecca who was on it straight away. It was even more impressive as I had not got my policy details with me but she was quickly able to reassure me that I was covered. I was kept fully informed of the progress of the recovery vehicle and its whereabouts. It's nice to know that when i pay my premium and need a callout that it all works smoothly; thank you so much.
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