Had a flat tyre at a holiday cottage whilst away on holiday in Lake District. I know it’s a challenging job without the tools I’d have at home. So, called Autoaid for first time ever. I’d taken a policy with them based on MSE suggestion. Got a text then a call from Chloe in Colchester suggesting I didn’t have a current policy. Turns out their system didn’t recognise hyphens in a name! So, she corrected this and called for a breakdown person. Stuart (Furness Recovery) arrived after about 1 hour and swapped the flat tyre with the spare. No fuss, no hassle and he was a very polite and nice guy too. So, full marks for the repair but on 4 stars due to autoaid poor systems/admin.
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