I reported my vehicle broken down at 23:25 on 1 January, trusting the “1-hour guarantee”. What followed was a nightmare that lasted until the next day.Recovery did not arrive until around 1:00–1:30am. When they finally turned up, they refused to change the tyre and simply walked off, leaving me stranded on the motorway. I immediately called back to report this, but nothing was done.By 3:00–3:30am, there was still no help. I had to send my passenger home by other means while I remained alone and stranded on the motorway. I was left there until 5:00am, when the police arrived and told me I could not remain on the motorway. I was forced to pay £200 out of my own pocket to be towed to the nearest service station.Throughout the night I made countless phone calls and was completely ignored. I was treated with disrespect, neglected, and at times spoken to abusively. This is NOT what any “1-hour guarantee” looks like.The situation dragged on even further. At 8:00am, I was taken to a garage where nothing was done, then taken back again after yet more calls. I had been awake all night, exhausted, even sending friends to call on my behalf because I was getting nowhere.At 10:00am, I was told I would get a tow at 1:00pm. When they finally arrived, they told me to leave the car at a garage three hours away from my home. I had no choice but to go home and leave my car there. They are now refusing to reimburse any of my expenses, including the £200 I was forced to pay.This service is unreliable, unsafe, and misleading. Their policies mean nothing when you actually need help.Do not touch this company. They are not there for you when it matters most.
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